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question asked: Jul 18 '12, 9:01 a.m.
question was seen: 5,356 times
last updated: Jul 22 '13, 11:01 a.m.

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Trigger mail from RTC after a specific field has been changed.

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Bharath Adhithya (52●1●33●52) | asked Jul 18 '12, 9:01 a.m.
edited Jul 22 '13, 11:01 a.m. by Ralph Schoon (63.4k●3●36●46)
Is it possible to trigger a mail in RTC after a specific field of an work item , say due date field is changed? Is there any possible way of doing this?

Thanks,
Adhithya

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Ralph Schoon (63.4k●3●36●46) | answered Jul 22 '13, 8:22 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
edited Jul 22 '13, 11:00 a.m.
Because Follow up actions run in the same transaction as the operation, you might rather follow the information below.  However, here is an example for a follow up action: https://rsjazz.wordpress.com/2012/07/31/rtc-update-parent-duration-estimation-and-effort-participant/

See https://jazz.net/wiki/bin/view/Main/QueryDevGuide and http://jorgediazblog.wordpress.com/2013/06/28/rtc-custom-scheduled-async-task-example-explained/ for more information.

Also possible https://jazz.net/wiki/bin/view/Main/TeamProcessDeveloperGuide  adding a com.ibm.team.process.service.IChangeEventHandler .

Get the MailerService:  getService(IMailerService.class);  and use it to send a mail.
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David Olsen (523●7) | answered Jul 18 '12, 10:13 a.m.
JAZZ DEVELOPER
Not that I know of.  When you subscribe to a work item you receive e-mail if (almost) any field changes.  There isn't a way to trigger the e-mail message when certain fields change while ignoring changes to other fields.

-- David Olsen, IBM Rational, Jazz Process Team
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Ralph Schoon (63.4k●3●36●46) | answered Jul 18 '12, 10:33 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi Bharath,

as of today there is noting in the product that would do this.

You could write a followup action or an extension that runs based on notification. Both could run on the server and could use the e-mail service available in the server. There are several customers that have created extensions to do similar things. IBM offers another extension that enhances e-mail notification as service.
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Helen Yao commented Jul 22 '13, 7:55 a.m.

Hi Ralph,

Could you explain how to set the followup action or extension to fulfill this? Any wiki or link would be helpful. Thanks in advance.

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