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question asked: Oct 15 '20, 10:26 p.m.
question was seen: 888 times
last updated: Oct 22 '20, 2:50 a.m.

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Is there a way to automatically add comments by sending an email with a work item ID in the subject or footer?

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HIROAKI JOSAKO (47●4●30) | asked Oct 15 '20, 10:26 p.m.
edited Oct 15 '20, 10:50 p.m.

Is there a way to automatically add comments by sending an email with a work item ID in the subject or footer?

I would like to automatically update the replies exchanged by email to work items.
I heard that JIRA has such a function, so I'm asking if it can be done with RTC.
We use Ver6.0.6

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Ralph Schoon (63.4k●3●36●46) | answered Oct 16 '20, 2:54 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

 No. As far as I know there is not. 

HIROAKI JOSAKO selected this answer as the correct answer
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HIROAKI JOSAKO commented Oct 19 '20, 2:14 a.m.

Thanks Ralph
hm... right.

It seems that it was possible, when it was　ClearCase or RTCv1.0

Ralph Schoon commented Oct 19 '20, 2:25 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
ClearCase is a different product and does not matter here.

I have been covering RTC since the 1.0 Beta and there was never a feature like this in the product. We had a small team that created and maintained license-able extensions for customers. I think they had created something like this. Not sure. It is definitely possible to do.
HIROAKI JOSAKO commented Oct 22 '20, 2:30 a.m.

I see
I understand.  It can not be helped.

Ralph Schoon commented Oct 22 '20, 2:50 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

It would be easy enough to implement. You would need a mail bot that you send the message to and you could use the API or https://github.com/jazz-community/work-item-command-line/ to update the work item.

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