Could not save work item. Illegal JSON Array: Test-I.

Pravin Patil (104●1●46●134) | asked Oct 18 '16, 7:54 p.m.

I am getting the below error on trying to save a field named "ISSUE" of type "Large HTML". Any ideas on how to resolve this.

I am able to save if I leave this field blank.

Comments

Luis Peregrina commented Oct 19 '16, 10:51 a.m.

JAZZ DEVELOPER

Hi Pravin, some questions to you:

1) What version are you using?

2) Is "Test-I" the work item type?

3) Can you share with us the content of the field?

3-A) If you can't for security reasons, is it possible to shorten the content to be without sensitive data?

Pravin Patil commented Oct 19 '16, 7:20 p.m.

1) The version is RTC v5.0.2

2) Test-I is the content of that field.

3) The field is named "Issue:" and it is of type "Large HTML"

Donald Nong commented Oct 19 '16, 8:06 p.m.

How exactly did you put the content in the Large HTML attribute? Using the web client? If so, what presentation?

Pravin Patil commented Oct 19 '16, 8:28 p.m.

I enter the content using web client. My apologies, the version is 4.0.3.

Presentation is "Work Item Editor"

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Donald Nong (14.5k●6●14) | answered Oct 19 '16, 8:41 p.m.

That version is quite old. I can only find one old post with the same error, but it is related to Enumerations, not Large HTML.
https://jazz.net/forum/questions/117520/illegal-json-array

You may need to contact Support but the first thing you will hear would be upgrade to a newer version.

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