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question asked: May 12 '15, 1:16 p.m.
question was seen: 5,356 times
last updated: Jun 02 '16, 3:46 a.m.

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CRRRW7302E - ParticipantResultSaver._saveParticipantResult was called to save your votes for review '' but received abnormal response code 409

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Mallikarjuna Kandala (116●11●21) | asked May 12 '15, 1:16 p.m.
edited May 12 '15, 1:18 p.m.
In the DNG 5.0.1. we are getting below message :

ID CRRRW7302E  Your changes were not saved because the review state changed on the server. Ensure that you have a valid RM license and the appropriate permissions for the RM project and the review. Then, refresh the browser and try to make and save your changes again. If the problem persists, ask an administrator to check the server status.
ParticipantResultSaver._saveParticipantResult was called to save your votes for review 'xxxxxxxxxxxx' but received abnormal response code 409

However, in our case the review is still "in progress" state and not "finalized" yet. When one of the user with the role "Author" & license : Rational DOORS Next Generation - Analyst-Floating  &  Rational Team Concert - Developer for IBM Enterprise Platforms-Floating. When user selects the check box of the review and click on "Reviewed" or "Reviewed with comments" , it just shows above error in all browsers. I dont see any significant messages in the logs..

Please help.

Thanks in advance !

Accepted answer

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Mike Jaworski (1.4k●6) | answered May 12 '15, 1:30 p.m.
JAZZ DEVELOPER
 Hi,

We've seen this issue come through Rational Support several times, but unfortunately, we have never been able to identify what causes a Review to get into this state. Once a Review gets in this state, it will continue to exhibit this behavior whenever the affected user attempts to submit a new result for the Review. Fortunately, we do have a diagnostic tool which should be able to repair this behavior. Please contact Rational Support and ask them to provide you with the ReviewResultValidator tool for RDNG.

Hope this helps you resolve the problem,
Mike
Mallikarjuna Kandala selected this answer as the correct answer
Comments
Mallikarjuna Kandala commented May 12 '15, 2:03 p.m.

Sure, PMR 31311,L6Q,000 is in place.

Thank you for the quick suggestion, which helps to move fast.

One other answer

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Anurag Jalan (11) | answered May 25 '16, 3:04 a.m.

Hi,

Does diagnostic tool fixes this issue as mentioned above?

Comments
Mallikarjuna Kandala commented Jun 02 '16, 3:46 a.m.

Yes, IBM Rational Support Team was able to resolve the issue with the help of diagnostic tool.

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