Attachments problem in RTC v4
Hi, till 2 weeks back my RTC process was on v3. 2 weeks back it is migrated to v4 Post the migration almost everything is fine except for 1 issue which is happening specifically with 2 resources located at canada- toronto. when we attach any file in a work item, it displays file name of the attached file. i.e. if i load file "Pradnya Raste.jpg" then the work item shows it with the same name and not the local folder in which this file is saved on my system. for 2 of the resources at canada it is showing as "c:\users\pradnya.raste\desktop......" I am not sure how to resolve this. please suggest. |
2 answers
Hi Below are the steps need to be followed to resolve this issue. it worked completely for us.
@stephen Long : Hope this works for you as well. Comments
Don Yang
commented Nov 06 '13, 3:45 a.m.
This workaround should work and many users tried this in IE8 and onwards. Using other browser should have no problem.
Stephen Long
commented Nov 06 '13, 5:06 a.m.
Great spot - works a treat. |
We had the same issue when running on v4.0.1 and with Internet Explorer 9. Adding any attachment added the entire path and then could not be opened by any other user. The workaround was to edit the workitem in Eclipse and rename the file to remove the path. We have just upgraded to v4.0.4 and the entire path is still being displayed, but all users can now open the file. Stephen Comments
Pradnya Raste
commented Oct 30 '13, 6:55 a.m.
Hi Stephen, Thank you for the response. in my team only 2 people are facing this issue. if i upload file its getting loaded correctly. also they are not so well versed with backend and again going back and removing the same is going to be a challenge. |
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