RTC integration with Siebel, Remedy, etc.
Are there plans to integrate ticketing systems, such as Siebel and Remedy, with RTC using connectors, or something more direct?
Mark |
16 answers
Geoffrey Clemm (30.1k●3●30●35)
| answered Nov 21 '08, 10:48 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
In the Rational Change Management team area, we are investigating
providing a "bridge connector" (as opposed to a "synchronizer connector" that is provided by the ClearCase Connector) betwen a "request" (i.e. the kind of object you'd find in Siebel and Remedy), and a "task" (the kind of object representing development work). We're working on defining a simple API that you'd implement above your request repository (in the "Common CM Service" team area). If you'd like to describe the specific interactions (and repositories) you'd like to see supported, please submit workitems against the "Change Management" category. Cheers, Geoff (ClearCase Connector, Change Management team) mkrash wrote: Are there plans to integrate ticketing systems, such as Siebel and |
Geoffrey Clemm (30.1k●3●30●35)
| answered Nov 21 '08, 10:58 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Note: The new work on a "bridge connector" that I describe below is in
addition to the "synchronizing connector" that is currently provided in RTC. So you can decide whether you want to support a bridge connector or a synchronizing connector (or both) for a given repository. The difference between a "bridge" and a "synchronizer" is that a "bridge" provides a link that lets you navigate from one repository to the other, while a "synchronizer" causes data from one repository to be replicated into the other repository (and periodically synchronized). Cheers, Geoff Geoffrey Clemm wrote: In the Rational Change Management team area, we are investigating |
So does this mean the synchronizer already exists for RTC as well? If so, how do we get that?
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Geoffrey Clemm (30.1k●3●30●35)
| answered Feb 14 '09, 6:28 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
There are two kinds synchronizers that currently ship with RTC: an "Item
Synchronizer" which synchronizes things like workitems, and an "SCM Synchronizer" which synchronizers SCM streams. Both synchronizers have a "generic component", so that you can extend the synchronizer to your repository of choice). There currently is a ClearQuest extension for the Item Synchronizer, and a ClearCase extension for the SCM synchronizer. Both synchronizers are available in the source code distribution for RTC (the Interop component contains the code for the Item Synchronizer, and the ClearCase Connector component contains the code for the SCM Synchronizer. Cheers, Geoff gandyb wrote: So does this mean the synchronizer already exists for RTC as well? If |
Will this bridge be available in RTC 2.0?
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Geoffrey Clemm (30.1k●3●30●35)
| answered Apr 17 '09, 12:45 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
The ClearQuest Bridge is planned for 2.0 (our goal is to have it
available in the Beta2 release), but the extension of this Bridge to other repositories beyond CQ is not yet scheduled. Cheers, Geoff mkrash wrote: Will this bridge be available in RTC 2.0? |
Hello RTC friends.
I've seen that this topic was discussed before, but that was in April, so I open this new topic. (Old discussion: http://jazz.net/forums/viewtopic.php?t=2812&highlight=bmc+remedy) I'm looking for an possibility to connect RTC 2.0 with BMC Remedy, since I've the order to build up an ticket system (Issue tracking system). We're looking for a connection to link the two systems together (don't ask me why, it isn't my decision and the customer wants it like this). So my questions:
Is it an Bridge Connector planned to connect RTC with other systems? Thanks for your help! |
In the Rational Change Management team area, we are investigating Are there plans to integrate ticketing systems, such as Siebel and |
Is it an Bridge Connector planned to connect RTC with other systems?
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well, this is a community effort.. the RTC team will not do all the work.
I am building a connector to SFDC Service Cloud. And we may have to build bi-directional connectors, not just bridge, to misc defect mgmt systems as part of my company's expected transition to RTC. Sam |
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